Terms and Conditions of Sale

Prices
All prices published on the website www.trento-offroad.it are to be understood as VAT included (22%). Prices may be changed at any time without prior notice. All goods travel with regular tax documents (receipt or invoice) issued at the time of shipment; these documents must be kept as proof of purchase for any warranties, returns, or replacements. In the case of promotions or special prices, they are considered valid while stocks last. Offers with free shipping are considered valid only for Italy.

Warranties
All products have a 24-month warranty period against manufacturing defects, as provided by Legislative Decree no. 24 of 02-02-2002. This warranty is reserved exclusively for private individuals; for those making professional use of the goods, the warranty is 12 months as provided by Directive 1999/44/EC. Once a defect is discovered, it is mandatory to promptly notify TRENTO OFF ROAD. Once a warranty claim has been opened and confirmation received, the product must be returned carriage paid or delivered by hand to our premises, providing a copy of the tax document issued at the time of purchase and, if possible, in the original packaging. TRENTO OFF ROAD will resolve the problem as quickly as possible through repair and/or replacement after a technical check carried out at our premises or those of the manufacturer by specialized personnel. The customer entitled to the warranty will not be charged any additional amount beyond the price paid at the time of purchase, and the reshipment to their home will be at the expense of TRENTO OFF ROAD.

Warranty Limitations
The warranty does not apply to damages caused by negligence, incorrect use and installation not in compliance with the warnings and indications provided in the instruction or installation manual, misuse, mistreatment, deterioration, atmospheric phenomena, overvoltage and overcurrent, insufficient or irregular power supply, adaptation or modification, nor to damages caused by incorrect use or in contradiction with technical and/or safety measures. The installation of technical products must be entrusted to specialized personnel and/or professional operators in the sector. In particular, all perishable products for which it is not possible to establish with certainty the cause of the malfunction as it is linked to other external factors are subject to warranty limitations. In any case, only the warranty of the manufacturer itself, to whom TRENTO OFF ROAD will refer, is valid. Goods that, after being checked, do not meet the warranty requirements will be returned to the customer's address at the customer's expense.

Product Availability
In the product catalog published on the website www.trento-offroad.it, since access and the possibility of placing orders online modify product availability in real-time, TRENTO OFF ROAD does not guarantee the certainty of the allocation of the ordered goods. Should the goods not be available, the customer will be notified via e-mail as soon as an updated timeline is available. Such an order will still be processed as soon as possible within a maximum period of 30 working days. The preparation and shipping times for the order will be indicated in the order confirmation email you receive and are not binding but purely indicative, as the courier does not always guarantee 24-hour delivery.

Goods Delivery and Liability
The goods are shipped carriage paid; the risk is to be considered borne by the customer from the delivery of the goods to the carrier from our warehouses. Upon delivery of the goods, the customer must verify the integrity and the number of packages and, if they are not intact and/or tampered with, contest them immediately to the courier. In case of tampering, damage, shortages, etc., it will be the responsibility of the recipient to have a regular report of acceptance of any irregularities found and damages suffered drawn up, before picking up the goods and in the presence of the carrier, clearly indicating the wording “ACCEPTED SUBJECT TO INSPECTION”. Once the packages have been collected, the customer must verify the quantitative and qualitative correspondence with what is indicated in the accompanying document (Tax Receipt or invoice). In case of discrepancies, this must be reported on the same accompanying document and confirmed, within seven days, via fax, registered letter with return receipt, or PEC to TRENTO OFF ROAD. Shipments not collected or otherwise returned to the sender without prior authorization from TRENTO OFF ROAD will be charged to the customer, who will be required to pay the cost thereof. Even in the presence of intact packaging, the goods must be checked within seven days of receipt. Any hidden anomalies must be reported in writing via fax, registered letter with return receipt, or PEC. TRENTO OFF ROAD will not be held responsible for the results that customers may obtain using the goods sold to them. Any complaints or disputes regarding a single delivery of goods do not exempt the buyer from the obligation to collect the remaining quantity of goods within the limits of the order or the commitment undertaken; where possible, the shipment of the goods will take place when all the ordered material is available. The buyer waives the right to raise exceptions without having previously fulfilled their obligations. Any report beyond the aforementioned deadlines will not be taken into consideration. For every declaration, the customer assumes full responsibility for what is declared.

Orders
All orders placed on the website www.trento-offroad.it or via e-mail to ordini@trento-offroad.it will be taken over following the order confirmation (sent via e-mail at the time the order is taken over by one of our operators). TRENTO OFF ROAD has the right to cancel or postpone, in whole or in part, orders following the supervening impossibility of supply due to force majeure that may occur at our suppliers. Such eventualities relieve us from obligations previously assumed with the acceptance of the order and exclude any request for compensation for damages against us, whether direct or by way of recourse. Unless otherwise agreed, delivery terms are to be understood as indicative and do not bind TRENTO OFF ROAD, which is not required to pay any indemnity for any direct or indirect damages due to delivery delays or interruption or partial or total termination of the supply. The cancellation of an order by the customer must take place strictly before shipment or preparation in writing (via e-mail or fax), ensuring that the latter is received by TRENTO OFF ROAD in a timely manner (read confirmation for e-mails, telephone confirmation for faxes) and that there is a positive response.
Each commissioned order may be canceled within no later than 24 hours from placing the order; a cancellation requested after 24 hours will result in the customer being charged every single cost related to the management thereof for breach of contract (lump sum amount equal to € 20.00).
For every canceled order already shipped, refused cash on delivery, order not collected at our premises, or material put into production at our suppliers for special parts ordered at the customer's request, the customer will be charged every single shipping cost related to the management thereof for breach of contract (lump sum amount equal to € 20.00)

Payments
The goods supplied must be paid for by Cash, Bank Transfer, or PayPal, unless otherwise agreed upon in writing with TRENTO OFF ROAD, which reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after having accepted the order, to those customers who appear to be over their credit limit, or have unpaid debts, or are in litigation.

Right of Withdrawal
In accordance with the Consumer Code (Legislative Decree 206/2005), you have the right to exchange or return the material within 15 days of the order request. For the return to be accepted, the product must not have been used. In case of a complaint, please contact our customer service before making a return.

This right consists of the faculty to return the good, new, unused/uninstalled/untested, and with the original packaging, purchased from the seller and the consequent refund of the purchase price. The consumer has the right to withdraw without any penalty, and the only expenses charged to them are those related to the return of the product and the initial shipping costs borne by the supplier.

Remember that it is not possible to return products ordered specifically at the customer's request by TRENTO OFF ROAD from the manufacturer and not normally present in stock, whatever the reason for the return. These items, even if present both in our catalog and that of the manufacturer, can only be supplied upon order because the importer/manufacturer imports/supplies and produces them only upon order; therefore, the right of withdrawal does not apply in the case of the supply of goods made to measure or clearly customized or ordered specifically at the customer's request.
Information details can be provided before purchase.

Products must be returned to the following address: Trento Off Road, Via Alto Adige 104, 38121 Trento (TN). After returning the products, it will take a few days before they arrive at our warehouse and are processed. Upon receipt of the goods, a message will be sent and/or you will be contacted by our staff for arrangements on the method of refund and/or replacement of the good. The refund will be guaranteed within 14 days of receipt of the goods.

Also fill out the return form found in the package and place it in the box with the goods. If this is not done, delays in handling your request may occur.

For more information, contact our Customer Service.

Liability
TRENTO OFF ROAD is not responsible for any damage or loss, direct and/or indirect, deriving from the sale of goods and services proposed in the catalog published on the website www.trento-offroad.it, including for delayed and/or failed delivery of the product, nor for the correspondence of the goods to the specifications published on the site, nor for any other fact not directly attributable to TRENTO OFF ROAD.
Although the contents of the TRENTO OFF ROAD website have been drawn up with the utmost attention, TRENTO OFF ROAD cannot provide any guarantee regarding the correctness and completeness of the information contained therein. TRENTO OFF ROAD declines all responsibility for any damages that may result from the use of the TRENTO OFF ROAD website.

Limitation of Liability
TRENTO OFF ROAD will in no case be liable for any direct or indirect, punitive, special, incidental, or consequential damages (including, without limitation, loss of business, income, earnings, use, data, or other economic advantage), however occurring, for any action deriving from or connected to the use or outcome of the information available on this Site, even if TRENTO OFF ROAD has been previously informed of the possibility of such damage occurring. The user agrees to release TRENTO OFF ROAD from any claim for compensation based on or in relation to the use of the Site and not to sue it for such reasons.

Court of Jurisdiction
For any dispute, the competent court will be that of the buyer's place of residence.