Order Management and Shipping

Preparation and Shipping Times
The times indicated are the times, expressed in working days, that we take to prepare orders and then hand them over to the couriers or for collection at our premises; please note that these are estimates and may sometimes vary due to external factors involving third parties.

• » 7/8 working days for a product that is specifically ordered from our suppliers and which requires several days to arrive at our warehouse (times vary depending on the type of item and the supplier).
• » 1/2 working days for a product available in stock.

All our products are packed with the utmost care, and in the case of bulky products, they are delivered in the manufacturer's original packaging.

TRENTO OFF ROAD is not responsible for loss, delays, or damage during the transport of goods from the moment they are taken over by the courier.

Useful Information and Advice on Shipping.
From the moment of shipment, the courier delivers within 24 hours to major cities and within 48 hours to Calabria, the major islands (Sardinia and Sicily), and towns outside the provinces of Basilicata, Puglia, and Campania. The tracking number will be provided to you via email with a link to the website of the courier in charge of transport, where you can follow your package in real-time. For international shipments, the cost will be calculated during the checkout process based on the destination and dimensions. Courier deliveries take place during normal working hours (Monday – Friday from 08:30 to 18:00) without a phone call. If no one is present, the courier will leave a notice and return the following day. In the event of a second failed delivery, a holding file will be opened, and the material will remain in storage for 5 working days for the customer to collect (the customer must contact us and request authorization for collection). For those who are not always available during these hours, we recommend the scheduled delivery service by appointment (available only with the BRT-Bartolini courier) to ensure a specific delivery time and avoid unpleasant misunderstandings, or the "hold at depot" service, with which you can collect the material directly at one of the over 180 BRT-Bartolini, GLS, or MBE locations nationwide (for the full list of locations and their addresses, please visit the BRT-Bartolini, MBE, and GLS websites). We also remind you that it is mandatory to indicate any specific details in the delivery addresses, such as deliveries to companies or third parties (e.g., Bartolini Spa c/o Rossi Maria); otherwise, the courier will open a holding file for an incorrect address as the shipment is intended for a private individual but they find a company or business at the time of delivery.

Tracking
At the time the shipment departs, an email will be sent with the tracking code so that you can follow its status in real-time directly from the courier's website.